At 1wi, we take the protection of your personal data seriously. This document explains how we collect, use, store, and safeguard your information as a member of our platform.
The security and privacy of every member is our top priority. Here is how we ensure your data remains protected at all times.
All data transmitted between your device and 1wi's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
1wi does not sell, rent, or disclose your personal information to third parties for commercial purposes. Your data is only used for the purposes you have consented to.
You have the right to access, correct, or request deletion of your personal data at any time through our support channels, available 24 hours a day.
Your data is stored in secure data centers with multi-layered physical and digital protection. Internal access is also restricted to staff who genuinely require it.
1wi operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all our data handling practices align with applicable legal requirements.
In the event of any security incident involving your data, 1wi will notify you within the timeframe required by law and take immediate remedial action.
Welcome to the 1wi Privacy Policy. This document represents our official commitment to protecting the privacy of every individual who uses our platform — whether through the website 1wi.one, mobile app, or any other service channel we provide.
1wi understands that your personal information is a trust you place in us. As such, we handle every aspect of data collection, processing, and storage with the utmost responsibility. This Policy is formulated in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices.
By accessing or using the 1wi platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of it, you may stop using the platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy that together form the complete protection framework for 1wi members.
1wi collects several categories of information to enable us to provide a safe, seamless, and responsible service. We only collect data that is truly necessary — nothing more.
| Data Category | Example | Primary Purposes |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | KYC & AML Verification |
| Contact | Email, phone number | Communications & account notifications |
| Financial | Bank accounts, e-wallets | Deposit & Withdrawal Processing |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Game history, sessions | Responsible gaming & analytics |
Every piece of data we collect is used for clear, lawful, and transparent purposes. The following are the primary purposes for which your personal information is used:
Our Commitment: 1wi will not use your data for any purpose not stated in this policy without obtaining your consent first.
1wi does not sell your personal information to any third party. However, there are certain situations where we need to share your data with trusted parties to ensure the smooth operation of the platform.
We only share the necessary data with third-party providers that support our operations, including:
All of these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
1wi may disclose your personal information to government authorities, law enforcement, or regulatory bodies where we are required to do so under Malaysian law or a valid court order.
Our Guarantee: In all data sharing instances, we only disclose the minimum information necessary and ensure that recipients are bound by equivalent data protection obligations.
The 1wi platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and understand how users interact with our platform.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 1wi platform. Continued use of our platform after a cookie notice is displayed will be considered your consent to the use of the specified cookies.
Protecting your personal data from unauthorized access, loss, or misuse is 1wi's highest technical and operational priority. We implement multi-layered security measures covering technical, physical, and procedural aspects.
Access to member personal data within 1wi is governed by the principle of least privilege. Only staff with a legitimate business need are permitted to access specific data, and all access is logged and audited on a regular basis.
While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You also play an important role in safeguarding your account by using a strong password and not sharing your login credentials.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 1wi's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request that we correct any data that is inaccurate or out of date.
You may request deletion of your data subject to legal obligations.
You may object to the processing of your data for direct marketing purposes.
You may request that we restrict the processing of your data in certain circumstances.
You have the right to receive your data in a machine-readable format upon request.
To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.
1wi retains your personal data for as long as is necessary to fulfil the purposes stated in this policy, or for as long as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service operational requirements |
| Financial transaction records | 7 years after transaction | AML/PDPA legal requirements |
| KYC Documents | 5 years after account closure | Regulatory Compliance |
| Support communication logs | 3 years | Dispute referral and resolution |
| Analytics cookies data | 13 months | Platform usage analytics |
Once the retention period has expired, your data will be securely deleted or permanently anonymised in accordance with our internal procedures.
The 1wi platform may contain links to third-party websites or services in certain contexts. Our Privacy Policy does not apply to those third-party websites or applications.
We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each website you visit separately before providing any personal information to them.
Any third-party links appearing on the 1wi platform are for reference convenience only and should not be construed as 1wi's endorsement or approval of the content or privacy practices of those websites.
The 1wi platform is restricted to individuals aged 18 and above entirely. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that data belonging to a minor has been collected without our knowledge — whether through unauthorised registration or any other means — we will take immediate steps to delete that data and close the account in question.
If you become aware that a minor has registered or is using the 1wi platform, please contact us immediately at [email protected] so that we may take the appropriate action.
1wi reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any material changes through:
The "Updated" date shown at the top of this document will always reflect the date of the latest version of the Privacy Policy. Your continued use of the 1wi platform after the effective date of any changes will be deemed as your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our Data Protection Officer (DPO) team is ready to assist you:
Reach us directly via the chat icon at the bottom corner of our platform — available around the clock.
Send your written enquiry to [email protected] — we aim to respond within 3 business days.
For other general questions about our platform, please check our FAQ page first.
With over 50,000 active members, 1wi proves that robust data security and an exceptional gaming experience can go hand in hand. Register now and enjoy a welcome bonus of up to 120%.