At 1wi, we believe the best gaming experience is one that is safe, controlled and enjoyable. The well-being of every member matters far more to us than any business profit.
For most people, playing at an online casino is an enjoyable form of entertainment — much like watching a movie or dining out. It should bring joy, not stress or financial hardship.
1wi understands that for a small number of individuals, gambling can become difficult to control. That is why we built this platform with easy-to-use control tools — not merely to comply with regulations, but because we genuinely care about the health and well-being of everyone who entrusts their leisure time to us.
We are committed to ensuring that every gaming session you have at 1wi stays within a safe and enjoyable environment — free from any pressure or coercion.
Always remember: Gambling is for entertainment. Set your budget first and never play with money you cannot afford to lose.
The lower the red bar in your daily activity, the healthier your gaming habits.
All these control tools are accessible directly from your account panel — free, easy, and effective immediately.
Set a daily, weekly, or monthly deposit limit to ensure your gambling spending does not exceed your budget. Limits can be adjusted at any time, but decreases take effect immediately while increases require a 24-hour waiting period.
Set a maximum daily session duration. Once the time limit is reached, the 1wi system will automatically notify you and can end the session with your consent. This control helps prevent unintentionally prolonged gaming sessions.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be blocked from making new deposits or wagers for that period.
Need a short break? Activate a cool-off period of 24 hours, 3 days, or 7 days. During this period, you will not be able to log in or place any wagers. Your account balance remains safe and will be accessible again once the period ends.
A longer-term option — self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. Your account will be fully suspended and we will not send you any marketing communications.
You may opt out of receiving any promotional offers, bonuses or marketing communications from 1wi at any time through your account settings. This decision takes effect within 48 business hours.
Activating any responsible gaming feature on 1wi is simple and can be done on your own through your account panel without needing to contact support. Follow these steps:
Click the "Login" button at the top of the website or open the 1wi app on your device.
Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".
Select the type of limit you want — deposit, loss, play time, cool-off, or self-exclusion.
Enter your desired limit value and click "Confirm". Limit reductions take effect immediately; increases require 24 hours.
1wi will send you a confirmation email. Keep this record as proof that your limit has been successfully set.
Control how much money you can deposit into your account within a set period. For example, RM 200 per day or RM 800 per month. The system will automatically reject any deposits that exceed this limit.
Set a session time limit ranging from 30 minutes to 8 hours. The platform will send you an alert as you approach the limit and ask whether you wish to continue or stop.
The loss limit takes into account your deposits minus your wins. Once your net loss reaches the set limit, you will not be able to place new bets until the limit period resets.
Choose a duration from 30 days to permanent exclusion. While exclusion is active, you cannot create a new account using the same details. 1wi will return your account balance through the usual withdrawal channels.
Problem gambling rarely happens overnight. It usually starts gradually and worsens if not addressed early. Here are some warning signs to watch for in yourself or someone you care about:
You are playing with money that should have been used for daily necessities such as rent, bills or food.
You frequently think about gambling even while doing other things — at work, during meals or before bed.
You attempt to "break even" or recover losses by betting more — a behaviour known as "chasing losses".
You have lied to family members or close friends about your gambling activity or the amount of money spent.
You feel anxious, irritable or stressed when trying to stop or reduce your playing activity.
You borrow money or sell assets to fund your gambling activity.
Answer these questions honestly. If you answered "yes" to more than two of them, we encourage you to reach out to our support team or seek professional help.
If you answered "yes" to 3 or more questions, please contact the 1wi support team or reach out to the professional help agencies listed below. You don't have to face this alone.
1wi partners with and supports several organisations that provide free and confidential assistance to individuals experiencing gambling problems in Malaysia.
Malaysia's national psychosocial support hotline providing free counselling for a range of issues, including problem gambling and financial stress.
JKM Malaysia provides welfare and counselling services to individuals and families affected by gambling problems and financial hardship.
A peer support group where individuals facing gambling problems come together to share experiences and support one another through the recovery process.
The trained 1wi support team can help you activate control tools, answer questions, or connect you with the right support resources.
All conversations with the 1wi support team regarding responsible gaming are strictly confidential. We will not share this information with any third party without your consent. Your well-being is our top priority.
1wi takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above, and we enforce multiple layers of verification to ensure full compliance.
The identity verification (KYC) process we implement requires every member to submit a valid identification document before making any deposit or withdrawal. This is not only to ensure legal compliance, but also as an active protective measure against underage use.
All members must verify their identity
Only those aged 18 and above are permitted
Underage accounts closed immediately
Family-friendly
If you have children at home and are concerned they may access gambling websites, here are some steps we recommend:
Install software such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls in your operating system to block access to gambling websites.
Always keep your 1wi account password and payment details secure and out of reach of children.
Talk to your children about the dangers of gambling and why it is only suitable for adults. Open communication is the best protection.
Register your 1wi account today and enjoy a controlled, safe and enjoyable online gaming experience. Our control tools are always ready for you to use.